Last updated: 15 October 2026
Who we are
This Privacy Notice explains how IVP Services Ltd (“we”, “us”) collects and uses personal data. We are the controller of the personal data described in this notice.
IVP Services Ltd, company number 14167181, registered office: Regional House, Kensworth Suite Room 3, 28-34 Chapel Street, Luton, England, LU1 2SE. Email: info@ivp-services.co.uk.
What we collect
We collect personal data when you contact us, request a quotation, open an account or do business with us. This may include:
- your name, job title and the business you work for;
- your email address, telephone number and business address;
- the content of your enquiry and our correspondence with you;
- details needed to provide our services, such as collection and delivery addresses and site contact names;
- information on waste transfer notes and other records we must keep by law;
- invoicing and payment details for your business account.
How we use it and our lawful basis
- To respond to enquiries and provide quotations — necessary to take steps at your request before entering into a contract, or our legitimate interest in responding to business enquiries.
- To provide our services and manage your account — necessary for the performance of our contract with you or your business.
- To keep records required by law, such as waste transfer notes and accounting records — necessary to comply with our legal obligations.
- To protect our business, for example to prevent fraud, keep our systems secure and handle complaints — our legitimate interests.
We do not use your personal data for automated decision-making or profiling, and we do not sell it.
Who we share it with
We share personal data only where it is needed for the purposes above, with:
- registered waste carriers, permitted facilities, skip suppliers and metal suppliers that we use to provide the service you have asked for;
- our website host and email provider, who process data on our behalf;
- our accountants, insurers and professional advisers;
- regulators, the police and other authorities where the law requires it.
International transfers
We aim to keep personal data in the UK. If one of our service providers processes data outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
- Enquiries that do not lead to any business: up to 12 months.
- Customer and account records: six years after the end of our relationship, for accounting and legal purposes.
- Waste transfer notes: at least two years, as required by law.
Cookies
This website does not use cookies or similar technologies, and it does not use analytics or advertising tools. All fonts and images are served from our own website, so your visit is not shared with third parties.
Your rights
Under data protection law you have the right to:
- ask for a copy of your personal data;
- ask us to correct inaccurate data;
- ask us to delete your data;
- ask us to restrict how we use your data;
- object to our use of your data where we rely on legitimate interests;
- ask for your data to be transferred to another organisation.
To exercise any of these rights, email info@ivp-services.co.uk. We will respond within one month. There is no charge in most cases.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.